Refund & Cancellation Policy

Last updated: August 23, 2025

Refund Policy

To request a refund, please contact us within 24 hours of receiving your order, providing all necessary details.

If your request is approved, the refund will be processed and may take up to 15 days from the date of acceptance by HF69 Perfumes to reflect in your original payment method.

Once the refund process begins, HF69 Perfumes will share the transaction ID and any relevant screenshots for your reference.

Please note: Our products are formulated with active natural extracts and ingredients. Any damage resulting from misuse, improper handling, or incorrect application is not covered under this policy. We are not liable for individual allergic reactions or sensitivities. We strongly recommend conducting a patch test before full use, as stated on the product packaging.

Cancellation Policy

• Orders can only be cancelled prior to dispatch from our warehouse.
• A 2.5% gateway charge will be deducted for any cancellations.
• For prepaid orders, refunds will be issued to the original payment method within 15 days of cancellation confirmation.
• Once an order has been shipped, it cannot be cancelled. If a prepaid order is returned after shipping, a deduction of ₹75 will be applied to the refund amount.

Returns & Replacements

Due to the nature of personal care & hygiene products, all sales are final and items are non-returnable.

However, if you receive a product that is damaged, defective, different from your order, or if there is a delivery-related issue, please notify us within 24 hours of delivery so we can assist promptly.

Contact

Email: example@gmail.com | Phone: +91 7571830190